Automation for Call Centers
From manual call logging to fully automated workflows. Save time, reduce errors and improve customer satisfaction.
How it works
Step by step through the automation process.
Incoming call registered
Every incoming call is automatically logged in your system. Customer details, timestamp and call duration are recorded without manual input.
Customer data automatically enriched
The system instantly links the caller to existing CRM data. Previous interactions, open tickets and customer preferences appear automatically on screen.
Call summary generated
After each call, a summary is automatically created with key points, action items and next steps.
Follow-up workflow activated
Based on the call, tasks are automatically created, emails sent or follow-up appointments scheduled. Nothing is forgotten.
Reporting and insights
Daily and weekly reports are automatically generated. Insights into call volumes, wait times and customer satisfaction — without manual work.
The difference
Before automation
- Manually logging calls in spreadsheets
- Looking up customer data during calls
- Follow-ups forgotten or executed too late
- Reports cost hours per week
- Inconsistent call registration
After automation with Vynexo
- Automatic call registration and CRM integration
- Instant customer context on screen
- Automated follow-up workflows
- Real-time reports and dashboards
- Consistent, reliable data
Ready to automate your workflows?
Get in touch today and discover how we can streamline your business processes.
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